Privacy policy

Last updated: 23 September 2026

This Privacy Policy explains how Andra Home ("we", "us" or "our") collects, uses and protects your personal data when you visit andrahome.com, place an order or get in touch with us. "You" and "your" refer to you as a visitor or customer.

We handle personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Who we are

Andra Home is operated by ECOM LUCKY LIMITED (company number 14963017), registered at 75 Bushfields, Loughton, England, IG10 3JR, United Kingdom. ECOM LUCKY LIMITED is the data controller responsible for your personal data. You can reach us about anything in this policy at support@andrahome.com.

Where we operate

Our store is intended for customers in the United Kingdom, and we accept orders for delivery to UK addresses only.

1. Information we collect

When you browse our site or place an order, we may collect:

Your name
Billing and delivery addresses
Email address and phone number
Order history and any messages you send us
Payment information (handled securely by our payment providers — we never see or store your full card details)
IP address, device and browser details
How you use our website, collected through cookies and analytics tools

2. How we use your information and our lawful bases

To perform our contract with you: processing, fulfilling and delivering your order, handling returns and refunds, and keeping you updated.
To meet our legal obligations: keeping tax and accounting records and responding to lawful requests.
For our legitimate interests: providing customer support, preventing fraud, keeping our site secure and improving our products and services.
With your consent: sending marketing emails and using non-essential cookies. You can withdraw consent at any time.

3. Marketing

We'll only send you marketing emails if you've opted in, or if you've bought from us before and didn't opt out of hearing about similar products. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time by emailing us.

4. Who we share your information with

We share personal data only where it's needed, with:

Our e-commerce platform provider, Shopify
Payment providers, to take payments securely
Fulfilment partners and couriers, to deliver your order
IT and website service providers
Analytics and advertising partners, such as Google

These organisations may only use your data to provide their services to us and are required to keep it secure. We may also disclose information where the law requires it. We do not sell your personal data.

5. Cookies

We use cookies and similar technologies to:

Make our website work properly, for example keeping items in your basket (strictly necessary)
Understand how visitors use the site (analytics)
Show relevant advertising, including through Google services (marketing)

Strictly necessary cookies are always active. Analytics and marketing cookies are only set with your consent, which you can give or change through our cookie banner. You can also block or delete cookies in your browser settings.

6. How long we keep your data

We keep personal data only for as long as we need it. Order and transaction records are kept for six years to meet UK tax and accounting requirements. Marketing data is kept until you unsubscribe or withdraw consent. When data is no longer needed, it is securely deleted or anonymised.

7. Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Have inaccurate data corrected
Have your data erased
Restrict how we use your data
Receive your data in a portable format
Object to processing based on our legitimate interests, and to direct marketing at any time
Withdraw your consent where we rely on it

To use any of these rights, email support@andrahome.com. We'll respond within one month. There's usually no charge.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first, so please contact us before going to the ICO.

8. Keeping your data secure

We use appropriate technical and organisational measures to protect your personal data from loss, misuse and unauthorised access. Payments are processed through encrypted systems, and we never store your full card details.

9. International transfers

Some of our service providers and fulfilment partners process data outside the UK. When this happens, we make sure your data is protected by UK adequacy regulations or by appropriate safeguards, such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.

10. Children

Our store is intended for adults aged 18 and over. We don't knowingly collect personal data from children.

11. Links to other websites

Our site may link to third-party websites. We aren't responsible for their privacy practices, so please read their policies before sharing any information with them.